Terms of Service

Effective Date: January 1, 2026

1. Acceptance of Terms

By accessing or using Cozy Home Services (“CHS,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service.

2. Services Overview

Cozy Home Services provides a platform that connects customers with independent service providers (“Neighborhood Operators”) offering laundry, cleaning, and concierge services.

We do not directly perform services. Operators are independent contractors, not employees.

3. User Responsibilities

You agree to:

Provide accurate account and service information
Ensure safe access to your property
Treat operators with respect
Comply with all applicable laws

4. Orders & Payments

Pricing is displayed before order confirmation
Payments are processed through our platform
Additional charges may apply for changes or special requests

5. Cancellations & Refunds

Cancellation policies vary by service
Late cancellations may incur fees
Refunds are issued at CHS discretion based on service outcomes

6. Service Limitations

We do not guarantee:

Exact delivery times
Availability of specific operators
Results beyond reasonable service standards

7. Independent Contractor Relationship

Neighborhood Operators are independent businesses. CHS is not responsible for:

Direct acts or omissions of operators
Property damage beyond platform resolution policies
Personal disputes outside of the service scope

8. Limitation of Liability

To the fullest extent permitted by law:

CHS shall not be liable for indirect or consequential damages
Total liability shall not exceed the amount paid for the service

9. Intellectual Property

Cozy Home Services owns all website content, branding, and materials and may not be used without permission.

10. Termination

We reserve the right to suspend or terminate accounts for violations of these terms.

11. Changes to Terms

We may update these Terms at any time. Continued use of the platform constitutes acceptance of updated terms.

12. Governing Law

The laws of the State of New Hampshire govern these Terms.

13. Contact Information

Cozy Home Services
Email: legal@czyhomeservices.co